• Removals
  • Luton van and man hire
  • International
  • Storage
  • Get Quotes
  • Privacy policy and cookies

    This Privacy Policy hereby sets out the way Quality Compare Ltd uses, processes and protects personal data and information we collect from you or you provide to us by using this website. Quality Compare Ltd is committed to protecting and respecting your privacy.
    We hereby reserve the right to occasionally amend this Privacy Policy by means of amending this page. Therefore we recommend that you read the Privacy Policy from time to time to find out if you are happy with the changes.
    By registering as a user and logging to our shop, using our comparison services, or otherwise providing us with your personal information, you hereby grant your consent for us to collect, process, store and use your data in accordance with the provisions of this Privacy Policy.

    WE MAY COLLECT AND PROCESS DATA INCLUDING, BUT NOT LIMITED TO, THE FOLLOWING:
    • information you provide in forms that you fill in on our website, including data provided at the time of registering to our website, as well as data collected at the time of requesting further services, i.e.:
      • full name;
      • e-mail address;
      • payment data, e.g. bank details;
      • telephone number;
      • address;
    • information collected when you report a problem with this site;
    • record of conversation in the case you contact us in writing;
    • information provided in the voluntarily completed surveys;
    • details of transactions made with the use of this site and records of completed orders.

    IP AND COOKIES

    When you are visiting our website, we may collect types of data including, but not limited to the following:

    • IP address;
    • URLs of websites you visit on our shop;
    • date, time and duration of access;
    • referrer URL;
    • browser used and, if the need be, a computer operating system, language settings, geographic origin, etc.; phrases entered when a search function was used.

    This kind of data will not identify you as an individual, but they represent statistical data which allow us to recognise browsing patterns, actions and preferences of website users. In order to obtain information on general internet usage, and what is more important to improve our website and provide you with a high quality browsing experience, we use cookie files which transfer certain information to your computer or a handheld device, and which are stored on your hard drive. With the use of cookie files we can:

    • personalise and customise our site in accordance with your individual interests;
    • recognise the size of our audience and patterns of website usage;
    • recognise when you return to our site;
    • facilitate your searches;
    • link you with social media or other sites for advertising purposes (please note that such links are for your convenience only, to provide you with additional information, and do not mean that we endorse such linked websites or products offered therein);
    • recognise users' activities and trends for marketing purposes.

    You may refuse to accept cookies by changing cookies setting in your browser. Nevertheless, please be informed that disabling cookies may affect your access to certain parts of our site.

    WHAT DO WE USE COLLECTED INFORMATION FOR

    • to ensure that the content of our site is presented in a most efficient way for you and for your device as well;
    • to provide you with answers to your questions or with requested information;
    • to provide you with information on products and services that we offer;
    • to manage your customer account;
    • to process the orders, organise deliveries, returns, reimbursements and complaints;
    • to ask you for your opinion or view concerning our website, products or services as well as to occasionally send you promotional e-mails;

    HOW LONG DO WE KEEP YOUR PERSONAL DATA

    We retain the collected information for no longer that we believe it is necessary. We keep data in our database for the purposes of internal recording. For active customers we retain data for as long as the customer remains active. Whereas for inactive customers, we will keep you data in an anonymised form for marketing and internal purposes. Moreover we will keep any documents containing personal data for as long as we may need them for legislative purposes, ongoing and prospective proceedings, etc.

    YOUR RIGHTS

    You shall have a right to access, amend or delete any data pertaining to you that we hold. In the event that you agreed to be contacted directly for marketing purposes, and in the meantime changed your mind, you have a right to opt out from receiving marketing information by sending us an e-mail. You may also request restricting processing of your data by us.

    SECURITY

    We are committed to protecting your privacy, therefore we have put in place technical and organisational security procedures to prevent unauthorised access to or disclosure of your data.

    DISCLOSURE OF INFORMATION TO THIRD PARTIES

    We may disclose your personal information to third parties e.g. in order to execute contracts between us. Your data may be disclosed to our partners - shipping companies, removal comapnise and man and van firms, financial organisations such as banks in order to process payments or refunds, or to carriers delivering your orders. Moreover we may disclose your data to our subsidiaries or potential seller or buyer of any business or assets we intend to sell or buy. Disclosure of data to third parties may also take place as required by applicable provisions of law e.g. for tax, insurance, regulatory purposes, etc.

    DISCLAIMER NOTICE

    We hereby inform that the content of this website is for purposes of general information. Notwithstanding every effort we make to keep the information correct, up to date and error-free, we make no representations as for the accuracy, completeness, reliability or availability of information, services or products depicted on this website. Therefore we shall not be held liable for any damage to data or loss of profits, regardless of such loss or damage being consequential or indirect one, arising out of or resulting from this website usage. We shall not be held liable also for any temporary unavailability of our website or technical issues occurring on the website, which are beyond our reasonable control.

    COPYRIGHT

    Content of this website is wholly owned by Quality Compare Ltd and any reproduction or distribution of the contents, in part or in its entirety, is strictly prohibited, unless you download or print out some extracts for the non-commercial use, and unless you copy or redistribute the contents to third parties for personal use with acknowledgement of this website as the source.